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Trend-Driven Innovation : Beat Accelerating Customer Expectations
Trend-Driven InnovationBeat accelerating customer expectations. Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed.The problem? The received wisdom on how to find out is wrong. In this startling new book, the team at TrendWatching share a powerful, counter-intuitive truth: to discover what people want next, stop looking at customers and start looking at businesses.That means learning how to draw powerful insights from the way leading brands and disruptive startups—from Apple to Uber, Chipotle to Patagonia—redefine customer expectations. Sharing the secrets that have led thousands of the world's most successful brands and agencies to rely on TrendWatching for over a decade, Trend-Driven Innovation is the book that will reconfigure your view of the business world forever. You'll learn: How to spot emerging trends using three crucial building blocks, and how to recognize the expectation gaps that herald opportunity. Why most professionals focus on precisely the wrong trends and innovations, and how to avoid this. How to turn trends and insights into innovations that customers will love. Amid the endless change that defines today's business environment, opportunity is everywhere.Highly practical, and featuring real-world examples from around the world, Trend-Driven Innovation is the actionable, battle-tested manual that will enable you harness those opportunities time after time.Setting you up to build an organization that matters, products customers love, and campaigns people can't stop talking about.
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Delighting Customers : How to build a customer-driven organization
Our two organizations, Northern Telecom Europe Limited and Oracle Corporation UK Limited, share a number of things in common.Both are striving to become world class in markets where technology is moving fast and market change is moving even faster.Both are responding urgently to the challenge of meeting the current requirements - and anticipating the future needs - of customers at the international, national and local level.We both recognize that customer and employee satisfaction now rank with market share as measures for business success.We accept that there are clear links between delighted customers and profitability, customer loyalty and long-term survival.We are committed to achieving excellence, both as business partners and as employers.There is already strong co-operation between the growing number of professionals in this field as they work together and exchange experiences for benchmarking and best practice studies.In this spirit of collaboration, we have encouraged Peter Donovan and Timothy Samler to share some of our early experiences with our customer-driven programmes and to stimulate further debate.Their book provides a wealth of guidance for any organization that has set its sights on delighting its customers and becoming customer-driven.The ten step approach to delighting customers breaks new ground and offers a blueprint for others to follow.It exemplifies the practical approach that is taken throughout the book.
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Discipline Motivation Productivity Package
Get your mind back with the Discipline Motivation Productivity Package If you are looking for a way to master your mind then this is the course for you Concentration and focus are skills that you may have lost, but you can get them back There are 35 courses, each an hour long that will help you get your mind back Upon completion of this course, you will receive a certificate to show your improvement For a full list of courses see Full Details Save your mind and 88% off the Discipline Motivation Productivity Package
Price: 19.99 £ | Shipping*: £ -
Discipline Motivation Productivity Package
Get your mind back with the Discipline Motivation Productivity Package If you are looking for a way to master your mind then this is the course for you Concentration and focus are skills that you may have lost, but you can get them back There are 35 courses, each an hour long that will help you get your mind back Upon completion of this course, you will receive a certificate to show your improvement For a full list of courses see Full Details Save your mind and 88% off the Discipline Motivation Productivity Package
Price: 19.99 £ | Shipping*: £
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Is it a business customer or a private customer?
To determine if a customer is a business customer or a private customer, you can look at the type of products or services they are purchasing. Business customers typically buy in bulk or require specialized products for their operations, while private customers usually make smaller, individual purchases for personal use. Additionally, business customers may provide a company name or tax ID number when making a purchase, whereas private customers typically use their personal information.
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What is Apple's customer support, not the customer service?
Apple's customer support refers to the assistance and resources provided to customers after they have purchased a product, such as troubleshooting, technical support, and warranty services. This can include online support through the Apple website, phone support, and in-person support at Apple stores. Customer support is focused on helping customers resolve issues with their products and ensuring they have a positive experience with their Apple devices.
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Are there differences between customer service and factory customer service?
Yes, there are differences between customer service and factory customer service. Customer service typically refers to the support and assistance provided to customers before, during, and after a purchase, while factory customer service specifically focuses on addressing issues related to the manufacturing and production of products. Factory customer service may involve handling inquiries about product specifications, quality control, and production timelines, whereas general customer service may involve addressing a wider range of issues such as billing, returns, and general product information. Additionally, factory customer service may require specialized knowledge about the manufacturing process and technical aspects of the products being produced.
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Is customer service reliable?
Customer service reliability can vary depending on the company or organization. Some businesses prioritize excellent customer service and have reliable systems in place to address customer needs promptly and effectively. However, other companies may struggle with providing consistent and reliable customer service due to factors such as understaffing, lack of training, or inefficient processes. It is important for customers to research and read reviews to gauge the reliability of customer service before engaging with a company.
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Competing Against Luck : The Story of Innovation and Customer Choice
The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products and services customers not only want to buy, but are willing to pay premium prices for. How do companies know how to grow? How can they create products that they are sure customers want to buy?Can innovation be more than a game of hit and miss? Harvard Business School professor Clayton Christensen has the answer.A generation ago, Christensen revolutionized business with his groundbreaking theory of disruptive innovation.Now, he goes further, offering powerful new insights.After years of research, Christensen has come to one critical conclusion: our long held maxim-that understanding the customer is the crux of innovation-is wrong.Customers don't buy products or services; they "hire" them to do a job.Understanding customers does not drive innovation success, he argues.Understanding customer jobs does. The "Jobs to Be Done" approach can be seen in some of the world's most respected companies and fast-growing startups, including Amazon, Intuit, Uber, Airbnb, and Chobani yogurt, to name just a few. But this book is not about celebrating these successes-it's about predicting new ones.Christensen contends that by understanding what causes customers to "hire" a product or service, any business can improve its innovation track record, creating products that customers not only want to hire, but that they'll pay premium prices to bring into their lives.Jobs theory offers new hope for growth to companies frustrated by their hit and miss efforts. This book carefully lays down Christensen's provocative framework, providing a comprehensive explanation of the theory and why it is predictive, how to use it in the real world-and, most importantly, how not to squander the insights it provides.
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Servitization Strategy : Delivering Customer-Centric Outcomes Through Business Model Innovation
Competing through advanced services involves offering products-as-a-service, delivering outcomes for customers, and regularly earning revenue when customers get the results they value.This strategic move towards delivering outcomes can present many challenges for a firm.Part of the Palgrave Executive Essentials series, this book introduces outcome-based business models as Advanced Services Business Models and provides a practical guide on how a firm can innovate these services through a process known as servitization. Servitization offers businesses a pathway to both improve economic productivity and sustainability.It can create greater value for customers, while also improving resource efficiency and dematerialisation of the supply chain.It has the potential to reshape the industrial landscape for businesses, markets, and consumers around the world.This book is for executives, professionals, and anyone else who is looking for a practical guide to implementing service-based business models or seeking to innovate their business models to focus on services.It functions as a companion for students in executive education courses on servitization, business model innovation, strategy, and operations and should be on the radar of all instructors in those fields.
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Experience-Centric Organization, The : How to win through customer experience
Is your organization prepared for the next paradigm of customer experience, or will you be left behind?This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal customers.Author Simon Clatworthy shows you how to transform your organization into one that aligns your customers' experiential journey with platforms, organizational structures, and strategic alliances.Rather than treat customer experience as an add-on to product and service design, you'll discover how experience-centricity can drive the whole organization.Learn the five steps necessary to transform into an experience-centric organization Explore the underlying structure needed to design and deliver memorable experiences Understand how customers and clients experience products and services Develop experiential DNA as an extension of your brand DNA Be proactive by translating cultural trends into experiences
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Lean Six Sigma for the Office : Integrating Customer Experience for Enhanced Productivity
Historically, the integration of manufacturing methodologies into the office environment has proven to be problematic.Part of the difficulty lies in the fact that process workflows tend to be globally dispersed and thus rely heavily on information technology.But in complex service systems that contain a mix of employees, consultants, and technology, standardized protocols have been shown to reduce cycle time and transactional cost as well as improve quality.The successful application of Lean methodologies to improve process workflows is an efficient way to simplify operations and prevent mistakes. In Lean Six Sigma for the Office , Six Sigma guru James Martin presents proven modifications that can be deployed in offices, particularly those offices involved with global operations.Making use of Kaizen and Six Sigma concepts, along with Lean manufacturing principles, this book instructs managers on how they can improve operational efficiency and increase customer satisfaction. The author brings experience gleaned from his application of these methodologies in a myriad of industries to create a practical and hands-on reference for the office environment.Using a detailed sequence of activities, including over 140 figures and tables as well as checklists and evaluation tools, he demonstrates how to realize the rapid improvement of office operations, and how to eliminate unnecessary tasks through value stream mapping (VSM).The book also emphasizes the importance of strategic alignment of Kaizen events and the impact of organizational culture on process improvement activities.Latter chapters in the book discuss key elements of a change model in the context of transitional improvements as they relate to the process owner and local work team.By applying the proven principles found in this book, effective and sustainable organizational change can be accomplished, efficiency can be improved, and mistakes can be eliminated. This 2nd edition provides insight into the new tools and methods Lean Six Sigma process improvement professionals need to improve customer experience and increase productivity within high transaction processes across complex information technology ecosystems.It is one-stop self-contained reference for the application of Lean Six Sigma methods enhanced by powerful approaches for process improvement in highly complex service processes. Several new leading-edge topics are integrated into this new edition, such as: • The "voice of” customers, suppliers, employees and partners • Design Thinking Alignment • Ecosystems in Information Technology • Metadata Definition and Lineage • Information Quality Governance • Big Data Collection and Analytics • Mapping High Volume Transactions through Systems • Robotic Process Automation Applications • Automating for Solution Sustainability • Governing Organizations • Data Privacy (General Data Protection Regulation)
Price: 49.99 £ | Shipping*: 0.00 £
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Is HP customer-friendly?
HP is generally considered to be customer-friendly, as they offer a variety of support options including phone, email, and live chat support. They also have a comprehensive online support portal with troubleshooting guides and driver downloads. Additionally, HP has a customer satisfaction survey program to gather feedback and improve their customer service. Overall, HP strives to provide a positive customer experience through their support channels and resources.
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Is the customer dishonest?
I cannot determine if the customer is dishonest without more information or evidence. It is important to approach each situation with an open mind and gather all relevant facts before making a judgment. If there are concerns about the customer's honesty, it may be helpful to gather more information and communicate openly with the customer to address any issues.
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What is the purpose of customer questions and customer answers on Amazon?
The purpose of customer questions and customer answers on Amazon is to provide potential buyers with additional information about a product that may not be covered in the product description. Customers can ask specific questions about features, specifications, or any concerns they may have, and other customers who have purchased the product can provide answers based on their experience. This helps create a more informed shopping experience for customers and can help them make better purchasing decisions.
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What is the difference on Amazon between customer rating and customer review?
Customer rating on Amazon is a numerical score given by customers based on their overall satisfaction with the product, usually ranging from 1 to 5 stars. On the other hand, customer reviews are written comments or feedback provided by customers detailing their personal experiences with the product. While customer ratings provide a quick snapshot of customer satisfaction, customer reviews offer more detailed insights and explanations about the product's performance, quality, and features.
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